Frequently Asked Question

Each caregiver undergoes rigorous screening and training to ensure they meet our high standards of care and professionalism.

Our screening process is designed to select caregivers who not only meet our standards of competence but also demonstrate a commitment to providing compassionate and reliable care.

Our screening process involves Background Checks, Credential Verification, Rigorous Interview Process, Intensive Skills Assessment, thorough Mandatory Orientation and Training.

We ensure that all caregivers meet state licensing requirements and undergo thorough background checks to guarantee the safety and well-being of our clients.

At  NORCAL Compassionate Senior Care (NCC Senior Care), we understand the importance of personal compatibility in caregiving relationships. We will always strive to provide a specific caregiver whom matching and based on your loved one’s needs and preferences. We encourage open communication to understand your expectations and strive to accommodate your preferences whenever possible to ensure a positive caregiving experience for your loved one.

Our caregiving plans are customized to meet the unique requirements of each client, ensuring they receive the appropriate level of support and companionship based on their preferences and circumstances.

• Live-In Care: Provides around-the-clock support and companionship, ideal for individuals requiring continuous care or supervision.
• Hourly Services: Offer flexibility for shorter periods of care, tailored to specific schedules and needs, including part-time or occasional assistance.

Our goal is to provide peace of mind by efficiently managing emergencies and scheduling adjustments while maintaining the highest standards of care and support for our clients.

• 24/7 Availability: Our team is accessible around-the-clock to address emergencies and unexpected situations.
• Communication Protocol: We maintain open communication channels with clients and caregivers to swiftly address any changes or emergencies.
• Backup Caregivers: We have a contingency plan in place with access to backup caregivers to ensure continuity of care.
• Care Coordination: We work closely with clients and their families to develop contingency plans and adjust schedules as needed to meet evolving needs.

At  NORCAL Compassionate Senior Care (NCC Senior Care), we are committed to ensuring that our services are accessible and affordable while maintaining the highest standards of care for our clients and their families. Please reach out to us to discuss your specific needs and receive a personalized quote.  NORCAL Compassionate Senior Care (NCC Senior Care) directly accepts your preferred mode of payments, and each clients differs in their customized service needs.

Yes, at NORCAL Compassionate Senior Care (NCC Senior Care), all our caregivers are fully insured and bonded. This ensures that both our clients and caregivers are protected in case of any unforeseen incidents or accidents during the provision of care. We prioritize the safety and well-being of our clients and take every measure to provide peace of mind through comprehensive insurance coverage for our caregivers.

At NORCAL Compassionate Senior Care (NCC Senior Care), ensuring high-quality care is our top priority. We take the following steps to maintain and monitor the quality of care provided including Caregiver Screening and Training, Supervision and Monitoring, our valued Client Feedback, Compliance and Accreditation, and reassuring Continuous Improvement: Participation in quality improvement.

If you have any additional questions or concerns about the services provided by your caregiver, please feel free and we encourage you to reach out to our dedicated support team. We are here to address any inquiries promptly and ensure that you receive the information and assistance you need. Your satisfaction and peace of mind are important to us, and we are committed to providing clear communication and responsive support throughout your caregiving experience.